Common Questions
Seeking to give you a quick response to your questions, we've created a list of the most common questions with the corresponding answers, prepared by our Customer Support team.
1. On what terns may I cancel my reservation? This information is available in the Terms & Conditions item. Please take note that not all travel products can be cancelled free of charge, even within a 72 hours period, since they may implicate direct costs for Guides In Portugal. If you decide to go ahead with the cancellation, please contact us through our Customer Support team. Provide your name and booking reference number so that we can inform you whether or not there is a cancellation fee.
2. Can I change or modify a reservation? Any change depends on the nature of the change that you require. Not all products may be modified after confirmation; some have severe cancellation fees. Please read our Terms and Conditions or contact our customer support team by e-mail so that you may be informed about cancellation terms of the product you booked.
3. Where is the meeting point of the tour? The meeting point of each tour is mentioned in the program, please see the “Meeting Point” icon. If by chance the meeting point is not mentioned in the Program, you will be notified by e-mail when you receive the confirmation of your reservation together with your Voucher.
4. Travelling in a group. For groups with 15 or more participants please contact us via e-mail info@guidesinportugal.com
5. In which languages are the tours available in ? The majority of the tours are available in English, Spanish, French & Portuguese. We also have tours available in German, Italian, Russian, Chinese and Arabe, however these are subject to prior confirmation.
6. I would like to arrange a personalized tour for me or for my group. Click here.
7. How long does it take to confirm my reservation? The majority of the tours are confirmed at between 12 to 48 hours.
8. I´m having difficulty with my reservation. We´ll be happy to help, send us an e-mail to info@guidesinportugal.com or contact us through our customer services link.
9. Does Guides In Portugal send a ticket ? The voucher you receive serves as proof of purchase of our tour. You can print the voucher and bring it with you. We also accept the electronic voucher displayed on your tablet or smartphone.
10. What to do if I´m running late for a tour. During office hours, please contact us by Phone to 00351 224942854, however, there is no guarantee that you may participate in the tour if you are late. Arrive 10 minutes before departure at the meeting point. If you need to contact in the period out of office hours, please contact the guide directly. After your purchase, you will receive the contact details of our guide.
11. What happens in the case the tour is cancelled by the Guides In Portugal? The cancellation of a tour will only occur in exceptional situations, being the decision up to Guides In Portugal. All clients will be notified and, if this happens, you will be refunded in the full amount of the visit.
12. What is the difference between Taylor Made visits and the Packages that feature on the site? Taylor made visits are totally defined and adjusted to your dates and preferences. We prepare the program, taking into account the details and information provided by you. The Packages displayed on the website, are arranged offers with a predefined price, date and itinerary.
13. What to expect from a visit organized by Guides In Portugal? Our visits are themed based tours, that allow you to have experiences that will link you closely to the culture and landscapes of Portugal and make you discover new places, people and traditions, with all the amenities and security you need to be comfortable. During our tours there are several fun-filled activities, related with the local culture and traditions. We would like you to experience the authenticity of each Portuguese region through the trails, historical and gastronomic routes, or simply experience the direct contact with local nature, people and places. Our visits have been carefully designed and prepared to provide you with an enriching time from a human and cultural point of view in hope that the bestowed memories kept will be for posterity.
14. To what types of customer are our visits intended? Our visits are intended for people with an increased interest in travelling and that want to get to know Portugal. A charming country, filled with tradition and well trained in the art of hospitality. Our visits are designed for people who want to guarantee that their holiday will be a wonderful experience, who prefer places with charm, quality and that want to be integrated in the environment and local culture.
15. What are the advantages in making a visit with Guides In Portugal? Based on our experience and vast knowledge of Portugal, our itineraries have been carefully thought out and outlined so as to facilitate you make quick match of the what to visit and do in each region, saving you a lot of researching time on the web. We take care in the partnerships we establish, so that we excel in our service and provide you with a unique experience.
16. How can I get more information and book a visit? The fastest and easiest way is on our online website or by email. If you prefer, feel free to contact us by phone. Our contacts are:
Porto: Rua Eugénio de Castro, 300, 2nd – Room 219, 4100-225 Porto.
Phone: +351 224 942 854
E-mail: info@guidesinportugal.com
Skype: guidesinportugal
17. When do I have to pay? The payment will be made through our online platform, after the reservation of a guided visit.
18. Are insurances included in the price? Civil Liability and Personal Accident Insurance are included. Click here.
1. On what terns may I cancel my reservation? This information is available in the Terms & Conditions item. Please take note that not all travel products can be cancelled free of charge, even within a 72 hours period, since they may implicate direct costs for Guides In Portugal. If you decide to go ahead with the cancellation, please contact us through our Customer Support team. Provide your name and booking reference number so that we can inform you whether or not there is a cancellation fee.
2. Can I change or modify a reservation? Any change depends on the nature of the change that you require. Not all products may be modified after confirmation; some have severe cancellation fees. Please read our Terms and Conditions or contact our customer support team by e-mail so that you may be informed about cancellation terms of the product you booked.
3. Where is the meeting point of the tour? The meeting point of each tour is mentioned in the program, please see the “Meeting Point” icon. If by chance the meeting point is not mentioned in the Program, you will be notified by e-mail when you receive the confirmation of your reservation together with your Voucher.
4. Travelling in a group. For groups with 15 or more participants please contact us via e-mail info@guidesinportugal.com
5. In which languages are the tours available in ? The majority of the tours are available in English, Spanish, French & Portuguese. We also have tours available in German, Italian, Russian, Chinese and Arabe, however these are subject to prior confirmation.
6. I would like to arrange a personalized tour for me or for my group. Click here.
7. How long does it take to confirm my reservation? The majority of the tours are confirmed at between 12 to 48 hours.
8. I´m having difficulty with my reservation. We´ll be happy to help, send us an e-mail to info@guidesinportugal.com or contact us through our customer services link.
9. Does Guides In Portugal send a ticket ? The voucher you receive serves as proof of purchase of our tour. You can print the voucher and bring it with you. We also accept the electronic voucher displayed on your tablet or smartphone.
10. What to do if I´m running late for a tour. During office hours, please contact us by Phone to 00351 224942854, however, there is no guarantee that you may participate in the tour if you are late. Arrive 10 minutes before departure at the meeting point. If you need to contact in the period out of office hours, please contact the guide directly. After your purchase, you will receive the contact details of our guide.
11. What happens in the case the tour is cancelled by the Guides In Portugal? The cancellation of a tour will only occur in exceptional situations, being the decision up to Guides In Portugal. All clients will be notified and, if this happens, you will be refunded in the full amount of the visit.
12. What is the difference between Taylor Made visits and the Packages that feature on the site? Taylor made visits are totally defined and adjusted to your dates and preferences. We prepare the program, taking into account the details and information provided by you. The Packages displayed on the website, are arranged offers with a predefined price, date and itinerary.
13. What to expect from a visit organized by Guides In Portugal? Our visits are themed based tours, that allow you to have experiences that will link you closely to the culture and landscapes of Portugal and make you discover new places, people and traditions, with all the amenities and security you need to be comfortable. During our tours there are several fun-filled activities, related with the local culture and traditions. We would like you to experience the authenticity of each Portuguese region through the trails, historical and gastronomic routes, or simply experience the direct contact with local nature, people and places. Our visits have been carefully designed and prepared to provide you with an enriching time from a human and cultural point of view in hope that the bestowed memories kept will be for posterity.
14. To what types of customer are our visits intended? Our visits are intended for people with an increased interest in travelling and that want to get to know Portugal. A charming country, filled with tradition and well trained in the art of hospitality. Our visits are designed for people who want to guarantee that their holiday will be a wonderful experience, who prefer places with charm, quality and that want to be integrated in the environment and local culture.
15. What are the advantages in making a visit with Guides In Portugal? Based on our experience and vast knowledge of Portugal, our itineraries have been carefully thought out and outlined so as to facilitate you make quick match of the what to visit and do in each region, saving you a lot of researching time on the web. We take care in the partnerships we establish, so that we excel in our service and provide you with a unique experience.
16. How can I get more information and book a visit? The fastest and easiest way is on our online website or by email. If you prefer, feel free to contact us by phone. Our contacts are:
Porto: Rua Eugénio de Castro, 300, 2nd – Room 219, 4100-225 Porto.
Phone: +351 224 942 854
E-mail: info@guidesinportugal.com
Skype: guidesinportugal
17. When do I have to pay? The payment will be made through our online platform, after the reservation of a guided visit.
18. Are insurances included in the price? Civil Liability and Personal Accident Insurance are included. Click here.